I know I am going to be received generously

“Every time I call, I know I am going to be received generously. You never, ever, ever speak to me condescendingly, or make me feel bad about having problems or asking these questions. If I were to rate the most important things, that would be #1. Number 2 would be how quickly you address situations. When I have an emergency, I can count on you being available immediately. You may take a little longer to get back to me when things are less pressing, but you always respond with precisely the amount of urgency I need. Third would be the time you take to explain things to me, and the patience and care you spend in those conversations. Thank you for the 10 years you have been working with us.”