Q: Is working from home safe? Are there security risks involved that we need to worry about?
A: The whole world is working from home now. Cybercriminals know this and will be stepping up their efforts to hack your remote tools and trick you into giving up your password. The most effective tool we have to protect against this threat is multi-factor authentication (MFA). Please enable MFA on all of your email accounts and remote access tools. If you do not know how to do this, we can help.
Q: What type of IT support can and cannot be done remotely?
A: Nearly everything can be done remotely. We have a number of tools that will allow us to remotely administer your computer with your permission. If it can be done with a mouse and keyboard, it can be done remotely. The only things that can't are physically setting up equipment and troubleshooting hardware. But even in those cases, we can usually walk you through what needs to be done.
Q: What is the difference between Microsoft Teams, Skype for Business, Slack, and Zoom?
A: Microsoft Teams is a collaboration tool. It allows you to communicate with colleagues inside and outside of your organization using instant messaging, voice calls, video calls, team conference calls (voice and video), screen sharing, file sharing, calendar sharing, as well as integrate with many other applications and services. Skype for Business is going away and will be replaced by Teams next year. Slack is similar to Teams with less integration with other Office365 services. Zoom is just for video conferencing.