Microsoft releases updates to fix bugs once a month. Last week, they released a lot of updates, 3 of which are causing computers to crash and blue screen after a reboot. Microsoft references three of these updates with their support article ID numbers. The numbers are are KB2982791, KB2976897, and KB2970228.
If your computers are set to use automatic updates, it may have already installed them. It is an intermittent problem, therefore you may not have seen it cause problems yet. See articles here and here for more information and a description of the problem.
If you are one of our Managed Services customers and you’ve installed our management software on your computers, you don’t have to worry about this. You will not be receiving these updates. If not, please follow the instructions below to uninstall these updates.
Finally, if you are already experiencing this problem and your computer won’t turn on, have your IT provider boot the computer with an external “boot CD.” Then delete the C:\Windows\System32\FNTCACHE.DAT file. That should allow the computer to boot, after which you can remove these updates.
Please contact us if you:
- Do not have an IT provider
- Need help removing these updates
- Would like to hear about our Managed Services program, which will keep you from having problems like this.
Step by step instructions on how to uninstall an update
1. Go into your Control Panel and open Programs and Features
2. Click “View installed updates”
Your computer will show you which updates installed, rather than which software programs.
3. Type one of the three article numbers into the search box
The article numbers are KB2982791, KB2976897, and KB2970228. You will see that the article ID in the example image below does not match one of the these. I have not installed these updates on my computer, so I cannot give you true example screenshots of what it will look like. In place of these articles ID’s, I used “KB2826003,” which is a benign Office update. Ignore the number in the image and replace it with each of the three above.
4. Make sure the article ID you searched for is in the title of the update.
Highlight that update, and click the Uninstall button. Follow the wizard and accept all prompts.